Week 2: Communicating with Business's through Social Media

Communicating with a Business can be difficult, depending on what you may want to say to them is always substantial as to when and if they reply. You can always send them a personalized email to their support/customer service if it may require any return or possibly a question you may have.  If you are going to reach out to a company through social medias its good to have some fire behind what you are trying to get at in order to get a response.

My company Original Grain always encourages their fans to reach out. But the context of which they approach is very important. We ask our fans to post pics of their product, with our Call to Action being if you do we will repost on our Fan Friday. This allows our fans to share our product/company to their friends and we then repost some of the photos. This creates a hype each week on who is going to get features on OG Social Medias.  **Below is an example of a shot that was submitted to us by a fan.**

When I first started I would always try and contact companies on a public platform, (faecbook/instagram/twitter) whether they liked it or not didn't matter to me as much as anyone who is looking at their post will see my companies post too. I would contact blogs and product review sites like Necessary coolness or Watchismo.(2 huge blogs that do cool reviews on companies and products) I had reached out to them on their Facebook and 2 of their fans had said" would love to do a Giveaway on your watches Original Gran." Not only did we do the giveaway but it generated a bunch of new likes for my page and we attained a new fan base.

Like I had said previously, When contacting companies through social media bring a good question or something informative. Many companies do not like to address individual matters and of course any kind of discrepancies on a public platform like Facebook. They will most likely forward you to their customer service department who will handle any FAQ.